About the Role
The Business Development Representative will have accountability for the daily customer marketing responsibilities for their branch. Focus to create new customer growth and profitability.
Key Activities
Vet and maintain a consistent and robust lead pipeline and manager in company CRM
Develop a target opportunity list in CRM that will be subject to continual additions and progress toward closing.
Determine an appropriate pricing strategy for the client. Work with pricing teams to determine pricing strategy for clients.
Determine and evaluate customer needs, prepare sales presentations, negotiate and formulate rate proposals, provide needed customer service follow-up, and prepare sales correspondence as needed.
Monitor customer activity intermittently to ensure maximum customer satisfaction, lane analysis, on-time performance, and new activity trends.
Resolve customer concerns and complaints and develop action plans to reduce service failures.
Responsible for decisions and implementation of pick-up and delivery to ensure customer requirements are met.
Work with Customer Account Managers, Customer Service Representatives, and Sales to close and implement new opportunities
Provide after-hours support for critical issues as needed.
Discuss and coordinate plans with the Director of Business Development to ensure maximum profitability and customer service.
Serve as a mentor to new Business Development Representatives as directed by the Director of Business development
Adhere to and comply with Federal, State, DOT, OSHA, and Company rules and regulations.
Work with the Director of Business Development to establish and promote a true quality improvement process
Preferred Skills
Decision-making skills.
Analytical skills.
Education and Experience
4-year college degree or equivalent experience.
Minimum 6 Months of Logistics Experience.
Strong computer skills with knowledge of Microsoft Word, Excel, etc.
About Us
Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.
TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.
Accommodation for applicants with disabilities is available upon request.
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