About the Role
The Customer Service Representative Lead will be responsible for acting as the intermediary between our customers and our production team.
Key Activities
Responsibilities and duties will include providing office support for sales staff and house accounts by inputting and preparing quotes, production work orders, and purchase orders.
Provide timely feedback on the status of open orders.
Will assist and manage new customer projects and be able to meet deadlines.
Most correspondence with our customers is completed through phone calls and e-mail. Interaction with our production team occurs through face-to-face conversation, phone, email, or two-way radio.
Preferred Skills
Experience working in a manufacturing environment is preferred.
Proficient with computers, Microsoft Excel, Word, and Outlook.
Education and Experience
High school diploma or equivalent - Two years of college preferred
Two years of sales and/or customer service experience.
About Us
Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.
TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.
Accommodation for applicants with disabilities is available upon request.
Apply for Role
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