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Technical Product Development & Support Specialist

Ottawa, ON, Canada

Job ID

7517

Job Type

Full Time

Workspace

On-Site

Industry

Other

Date Posted

October 10, 2024

Date of Expiry

October 31, 2024

About the Role

The Technical Product Development & Support Specialist will ensure the successful execution of technical development functions. With a cross-functional technical development and customer-centric mindset, this position will play a vital role in shaping the future of our products and impact across the industry.

Key Activities

  • Execute innovation projects with significant business impact, including projects that involve developing patentable and proprietary technology.

  • Demonstrate technical expertise for new product development, service support, and high-quality technical plans and deliverables.

  • Serve in the role of sales engineer by providing expertise and support to commercial teams through the communication of technical information about products, applications, and services.

  • Develop, maintain, and present course curriculum for on-site instruction of channel partners and end users in the operation and basic maintenance of the IQT and newly developed products.

  • Actively work to learn markets, products, and industries to conduct comprehensive research and develop a complete understanding.

  • Continually develop personal competencies, stay abreast of industry and market trends, competitors, and emerging technologies, and analyze their impact on customers.

  • Analyze the voice of customers and market research to guide new product development and ensure the product meets the market needs and achieves product goals.

  • Identify and assess market challenges, opportunities, and threats and provide leadership to ensure efficient and high-quality response.

  • Support the development of strong customer and channel partner relationships to drive sales and establish lasting relationships.

  • Actively interact with applicable industry governing bodies and standards organizations such as ASTM, EI, CEN, CGSB, etc.

  • Participate in and network at conferences and tradeshows to promote company capabilities.

  • Protect the organization’s value by keeping information confidential.

  • Actively challenge existing processes to drive simplification and improvement.

  • Perform cross-functional ad hoc analysis and lead special projects as requested

Preferred Skills

  • Internal combustion engine experience is strongly preferred.

  • Prior research and development experience is a plus.

  • B2B and energy sector business experience preferred.

Education and Experience

  • Bachelor’s degree in Engineering (Mechanical or Electrical preferred) with a minimum of 8 years of technical engineering experience or a combination of equivalent education and experience.

  • Engineering background required

  • Strong business acumen and technical knowledge to succinctly align customer needs with the product value proposition

About Us

Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.    


TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.    
   
Accommodation for applicants with disabilities is available upon request.    

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