About the Role
The Director of Outbound Sales will be responsible for managing the day-to-day operations of the outbound call centre team, ensuring high performance in sales, customer engagement, and team efficiency.
Key Activities
Develop and implement strategies for the outbound call centre to meet and exceed sales targets.
Lead and inspire a team of call centre sales agents, fostering a high-performance and results-oriented culture.
Monitor daily, weekly, and monthly performance metrics (e.g., conversion rates, call volumes, and revenue).
Analyze sales trends and identify opportunities for growth and improvement.
Implement incentive programs to motivate the sales team and drive consistent performance.
Oversee call centre operations to ensure efficiency and effectiveness in outbound call strategies.
Develop and implement best practices for lead management, sales pitches, and customer engagement.
Ensure all processes comply with industry regulations and company policies.
Recruit, train, and mentor the call centre team and develop personnel for future leadership opportunities as the department expands.
Identify skill gaps and provide development opportunities for team members to improve their performance and career progression.
Foster a positive work environment that encourages teamwork, innovation, and professional growth.
Work closely with Marketing, Estimation, and Operations teams to ensure alignment on sales campaigns and lead generation strategies.
Collaborate with the Customer Service team to ensure seamless transitions between sales and post-sales support.
Provide regular updates to senior management on performance metrics, challenges, and growth opportunities.
Manage the call centre’s budget, ensuring effective resource allocation to achieve business objectives.
Recommend and implement technology solutions to improve operational efficiency and customer experience.
Preferred Skills
Proficiency with CRM systems and call centre software.
Education and Experience
Bachelor’s degree in Business Administration, Marketing, Sales, or a related field is preferred, but not required.
Minimum of 8-10 years of experience in outbound call centre sales, with at least 5 years in a leadership role.
About Us
Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.
TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.
Accommodation for applicants with disabilities is available upon request.
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