About the Role
The Account Manager will be responsible for building long-term profitable client relationships with high satisfaction rates by being the trusted advisor for our clients, solving customer needs from initial contact to delivery.
Key Activities
Serve as the lead point of contact for all customer account management matters.
Track and trace project status and assign internal priorities.
Prepare quotations for repeat orders.
Negotiate contracts and close agreements to maximize profits.
Develop trusted advisor relationships with key accounts, customer stakeholders and executives.
Ensure the timely and successful delivery of our solutions according to customer needs.
Clearly communicate the progress of monthly/quarterly initiatives.
Develop new business with existing clients and/or identify areas of improvement.
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
Prepare reports on account status.
Confirm purchase orders, including gathering pertinent information from the client and the team.
Work with team members to handle and respond to customer inquiries and complaints.
Navigate both customer and company requirements to find solutions that satisfy the needs of both.
Maintain an awareness of client order history and proactively reach out to obtain new orders.
Travel as necessary to support these activities, on average 10-25%.
Preferred Skills
Plastics, Injection Molding Manufacturing experience
IQMS system experience
Education and Experience
Minimum of 4 years of experience in customer service, sales or account management in a manufacturing or other business-to-business environment.
Experience working with companies navigating in the healthcare, diagnostic and pharmaceutical market, using standalone consumables or consumables used along with automation.
Initiative, diligent follow-thru, attention to detail and ability to work in a fast-paced environment with an upbeat, professional demeanor.
About Us
Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.
TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.
Accommodation for applicants with disabilities is available upon request.
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