About the Role
The Operations Manager will be responsible for managing daily overall operations. Plan and manage labor, productivity, quality control, and safety measures to meet deadlines. Maintain a high-quality standard of product production and delivery.
Key Activities
Provide leadership and direction for field support staff including daily operations management.
Manage positive internal and external relationships including but not limited to technical support, sales and dealer partners.
Manage instructor performance and the effectiveness of training programs, providing recommendations and execute improvements.
Identify and execute on opportunities that enhances the manufacturer-dealer channel relationship.
Provide resources to conduct clinical trainings for a variety of groups depending upon need, including on-line and specialty training sessions.
Oversee field escalation process manage effectiveness of program and ensure proper closure.
Create and manage quality assurance effectiveness for both clinician training and field operations groups.
Educate and mentor contract field instructor team as needed.
Ensure customer issues are resolved and completed satisfactorily.
Preferred Skills
Advanced written and verbal communication skills.
Proficient in Microsoft Office.
Education and Experience
Must have a background in manufacturing and distribution Medical Device experience preferred.
5+yrs of working experience.
About Us
Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.
TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.
Accommodation for applicants with disabilities is available upon request.
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